Return Policy

READY-MADE GOODS EXCHANGES:

  • Phone and Online Orders
    Readymade goods may be returned or exchanged within 30 days of original receipt date and must be unused with tags attached and accompanied by the original receipt. Exchanges are subject to a 5% restocking fee and refunds are subject to a 20% restocking fee. We do not offer refunds or credit on shipping charges. 

***We do not offer refunds in store. In-store returns and exchanges will be issued a store credit on a gift card.

  • In-Store Orders:
    Custom-made orders are final. Deposits are required on all custom orders. Deposits are non-refundable.

Ready-made goods may be exchanged within 30 days of original receipt date. All exchanges are subject to a 5% restocking fee. Exchanges will be issued as store credit only. All exchanges on ready-made goods must be unused and accompanied by the original receipt and require original unopened packaging.

CUSTOM HAIR PIECE AND STOCK WIG REFUND:

  • Phone Orders & In Store Sales:
    Wigs/Hairpieces sales are final and there are no refunds. Deposits are non-refundable. Credits will be issued as store credit only after cancellation labor cost and consultation fee is applied accordingly.

We cannot guarantee you will receive exact same hair as previous orders due to our product being 100% human hair. 

100% Human Hair will naturally oxidize (reds fade quicker), due to heat, elements, natural sunlight, washing and general wear of hairpiece/wig.

All lace materials will stretch and may tear from normal wear and tear. All materials vary to base type. 

Due to the nature of the product, we cannot guarantee the longevity of any Top Piece, Hair Piece or Wig, with a French Part or Skin Top Closures. These pieces are made to look as close as possible to hair growing from a human scalp. Each hair is individually ventilated (strand by strand). The hair breaks off to normal wear and tear from styling, shampoo, and heat. Once the hair is lost, it does not replace itself. The hair loss on the skin-top closures or French part is more visible due to material used. Skin-tops are repairable. We can add hair at additional labor cost. Repaired Skin-top/ French part will not look exactly like the original piece.

  • Online Orders:
    Stock Wigs/Hairpieces may be exchanged within 14 days of original receipt date. All exchanges are subject to a 5% restocking fee and refunds are subject to a 20% restocking fee. We do not offer refunds or credit on shipping charges. All exchanges on wigs/hairpieces must be unused and accompanied by the original receipt and require original unopened packaging and inventory tag. Removal or tampering of the inventory tag makes the sale final.

Hair care products, accessories or installation tools sales are final. Due to the nature of these products, there are no returns or exchanges.

If there is a problem with your order, we must be notified within 14 days of receipt. Failure to meet this deadline will result in a void of the limited warranty. We recommend that you wash all hair prior to installation, to detect any possible defects. We do not guarantee hair that has been chemically processed, or in any way altered other than by Extensions Plus and is null and void of guarantee. Extensions Plus is not responsible for any labor costs associated with installation, removal, or styling.

Cancellations are subject to cancellation charges. We are not responsible for orders left over 30 days. Weights are before wefting, perming, and blending.

Please remember to place and handle your order with the utmost care.